Most of the failures reported have been related to issues of overheating, apps crashing and connectivity. The study claims iPhones reported an overall failure rate of 62 per cent worldwide, in comparison to 47 per cent on Android devices.
The numbers are quite high for both categories of smartphones, partly because the study took into account not just the hardware issues but also the software went bad. Apps crashed on 65 per cent of iOS devices tested in the third quarter of 2016. On the other hand, only 25 per cent Android devices reported a crashed app.
Ironically, the report found that newer iOS devices reported more failures than the older ones. iPhone 6 topped with 13 per cent failure rate, followed by the iPhone 6s at 9 per cent and iPhone 5s.
For Android, the biggest culprit was Samsung’s devices, topping the list at 11 per cent failure rate bolstered mostly by the exploding Galaxy Note 7 , followed by Xiaomi (4 per cent) and Lenovo (3 per cent).
Another common issue faced by most iOS users who installed the new iOS 10 update was their device overheating when the devices were being charged. The study states that when users first downloaded and installed the update, the apps kept updating in the background, resulting in massive battery drain and the phone heating up more than usual.
“If an iOS device exceeds a certain internal temperature threshold, it could have a ripple effect on other aspects of the device’s performance. For example, overheating could lead to the device no longer charging. It could also cause the display screen to dim or go black altogether. Other residual effects could be a weakened carrier signal or the camera flash being disabled temporarily,” the report stated.
What’s more, the update also caused the apps to crash, especially those apps which were still on an older version not supported by iOS 10. The most crashed apps on iOS devices were Instagram with a 14 per cent crash rate, followed by Snapchat with 12 per cent crash rate.
The study claimed Pokemon Go as one of the most unstable iOS apps with a crash rate of 5 per cent. “Since users must keep their device screen and GPS on in order to play the virtual reality game, both of these functions are known to drain the device’s battery charge,” the study reported.